Privacy Policy
1. Who we are and contact details
Russ' Rail Labs is a small, UK-based model railway manufacturer specializing in 3D printed model trains and bespoke 3D design services. For any data protection inquiries, please contact Russ at Russ@RussRailLabs.co.uk.
2. What data we collect and why
We collect information you provide directly to us through contact forms, order forms, or email. This includes your name, email address, shipping address, and details of your model train interests. If you commission a bespoke project, we may collect reference photos you send us. Payment information is handled entirely by our secure third-party providers (like PayPal) and never stored on our site. We also use basic cookies to ensure the website runs smoothly for you.
3. Legal bases
Under UK GDPR, we process your data primarily to fulfill our contract with you (delivering your model trains) or based on our legitimate interests in answering your enquiries and improving our bespoke designs. Where required, we will ask for your explicit consent.
4. Who we share data with
We only share your information with trusted partners necessary to run our small business, including our website host, email provider, secure payment processors, and courier services to get your models to your workbench.
5. International transfers
Some of our service providers (like global email or hosting platforms) may store data outside the UK or EEA. We ensure these providers offer appropriate protection for your information in line with UK laws.
6. How long we keep data
We keep your contact details and order history for as long as necessary to complete your order and meet our accounting and legal requirements. If you haven't ordered for several years, we periodically thin out our records to keep things tidy.
7. Your rights under UK GDPR
You have the right to ask us for a copy of your info, to correct any mistakes, or to ask us to delete your data. Just drop Russ an email and we'll be happy to help.
8. Cookies and analytics
We use very basic 'essential' cookies to keep our shop working correctly. We may occasionally use simple analytics to see which of our trains are the most popular, but this doesn't identify you personally.
9. Contact us or complain
If you have any concerns about how we use your data, please email us first at Russ@RussRailLabs.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) through their website at ico.org.uk.
Privacy Policy
1. Who we are and contact details
Russ' Rail Labs is a UK-based manufacturer of 3D printed model trains and bespoke design services. We are the 'data controller' of the personal information you share with us. You can reach us at Russ@RussRailLabs.co.uk for any privacy-related questions.
2. What data we collect and why
- Enquiries: Name and email when you ask about models or bespoke designs.
- Orders: Name, address, and contact details to fulfill your order.
- User Photos: Images you send for bespoke design reference or sharing your finished models.
- Payments: Handled securely by third parties; we don't store your card details.
3. Legal bases
Under UK GDPR, we process data because: (a) we have a contract with you to deliver your trains, (b) we have a legitimate interest in running our hobbyist business, or (c) you have given us clear consent (like sending us photos for a bespoke project).
4. Who we share data with
We only share what's strictly necessary to get your trains to you. This includes our website host, email service, payment processors, and courier services for delivery.
5. International transfers and Data Retention
Some of our digital tools may store data outside the UK/EEA. When this happens, we ensure they have appropriate protections in place. We keep your order information for as long as needed for tax and business records, or until you ask us to remove it.
6. Your rights and Cookies
You have the right to see, correct, or delete your data under UK GDPR. Just email us! Our site uses basic cookies to work properly and simple analytics to help us see which models are popular. You can manage these via your browser settings.
7. How to complain
We hope we can resolve any issues directly, but you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we use your data.
Privacy Questions?
Need to know how we handle photos sent for bespoke designs? Or want to request a copy of your data? We're here to help our fellow hobbyists stay secure.
Russ@RussRailLabs.co.uk